We are here to help you

Frequently Asked Questions

Delivery, maintenance, manufacturing: find here the answers to the questions you ask us most often.

Ordering and delivery

What are the delivery times?

Orders are shipped within 24 to 48 hours (excluding weekends and public holidays). Please then allow 2 to 3 days for delivery in metropolitan France with Colissimo.

Do you deliver internationally?

Yes, we deliver worldwide with DHL and Chronopost: 4 to 5 days in Europe, 5 to 6 days for other destinations.

Can I return an item?

Yes, returns are accepted within 30 days of receipt. A prepaid label is available upon request (€5 deducted from the refund).

Interview

What are your washing instructions?

All our fabrics are machine washable up to 60°C. We recommend an initial wash at 30°C. Use a detergent without optical brighteners or bleaching agents to preserve color vibrancy, and use fabric softeners sparingly, as they reduce the absorbency of the fabrics.

A slight shrinkage of natural fibers is normal after the first few washes. Once out of the machine, pull on each side to reshape the fabric, then iron it.

Remove laundry promptly from the machine to avoid creases. Air drying or tumble drying at a moderate temperature is preferred, and avoid prolonged exposure to the sun.

How do I care for a coated tablecloth?

Clean stains quickly with a damp sponge, never with an abrasive surface. If necessary, the tablecloth can be machine washed at 30°C, without spin-drying, and then line dried. Dry cleaning is prohibited. Ironing on the reverse side at a low temperature reactivates the protective film.

What should I do if there is a stain?

Treat it quickly, before washing, with a stain remover suitable for its type. Never iron a fabric until the stain has completely disappeared.

Moutet House

Where are your products made?

In France, at our weaving workshop in Orthez, in the Pyrénées-Atlantiques. From the spool of cotton or linen thread to the preparation of your order, every step is carried out there. Our thread dyeing is entrusted to a workshop located 60 km away, which holds the Living Heritage Company label.

Which labels guarantee your expertise?

Tissage Moutet holds the Living Heritage Company (EPV) label, benefits from the Basque Linen Geographical Indication, and is a member of Ateliers d'Art de France. Our textile expertise has been passed down for over 150 years.

Can we visit the workshop?

Yes, we offer a free guided tour of our workshop in Orthez. It takes place on Thursdays, with two departures: 10:30 a.m. and 2:30 p.m. Tours are by reservation only, at 05 59 69 14 33.

Any questions?

Our team is here to help: write to us via our contact page or call us at 05 59 69 14 33. We will be happy to assist you.